ABOUT
SONGTRUST

Once you’ve joined Songtrust, added your songwriter information, and added songs to your account, this information is added to an internal database designed to handle massive amounts of data. The Copyright Team is the first stop for your information. One of their primary functions is to validate, format, and submit all compositional data to music societies and other partners in our network to complete global registration. These pay sources receive the data and return acknowledgment (or “ACK”) files to confirm the data has been accepted. Their crucial work ensures that your intellectual property makes it to all of our pay sources around the world where your songs are actively earning royalties.

Once Songtrust receives royalties, pay source statements and other provided data, undergo a rigorous process of reconciliation, ingestion, matching, and calculation. Since royalty data comes from so many pay sources globally, we receive it in numerous different formats. Our Royalties Team reviews, processes and standardizes this high-volume income data, matching it against our internal database of over 5 million songs, and ultimately gets our songwriters paid accurately and efficiently with detailed reporting.

To ensure that our clients collect all the royalties they are due, Songtrust proactively works to pinpoint potential issues or gaps that would prevent or lower the payment of royalties within our global network of pay sources. This is where the Income Tracking team comes in – Their focus is to maximize the amount of royalties paid to Songtrust clients by taking a hands-on approach to collecting any outstanding revenue that may be due.

The Income Tracking team thoroughly reviews the royalty distributions sent by our pay sources, as well as performs case-by-case analyses if we suspect royalty earnings are short. We also utilize modern cloud based data tools to support our tracking efforts. If an income tracking analysis uncovers any payment gaps, the team will submit claims to the payor to recover the missing revenue.

Our services are only half the solution to accessible music publishing administration – the other half is our technology! The Product Team works diligently to build and implement new product features and improvements to the Songtrust platform. They ensure internal teams have access to what they need to do their jobs efficiently, and work directly with the Marketing and Client Services teams to identify opportunities where improvements can be made.

The Client Services Team is dedicated to fostering relationships and guiding our clients toward long-term career success. They manage a comprehensive Knowledge Base of over 400 articles, equipping songwriters and music businesses with clear insights to maximize the value of Songtrust's services. For complex or specialized inquiries, our direct support channels connect clients with internal experts for thoughtful, strategic collaboration. Most importantly, Client Services serves as the voice of our community internally, collaborating across departments to champion client feedback and continually elevate the user experience.

Our Marketing Team is the creative heartbeat of our brand. They craft compelling content, champion music education, and cultivate the industry partnerships and events that bring our community together. By managing our digital spaces and designing accessible resources, they demystify music publishing for everyone. Working hand-in-hand with Client Services and our industry partners, they ensure every touchpoint in the client journey is cohesive, engaging, and inspiring.